Thursday, April 13, 2006

I hate UPS

Right. I ordered a bookcase because my built-ins are overflowing with books. I left a note on my door for UPS that says "please leave package." They recommend doing this if you don't want to receive the InfoNotices (though this instruction is rather buried on their Web site). Yet not only did they not leave the package, they didn't leave any notices that they were trying to deliver a package, and then yesterday, I get a postcard in the mail that says I have to go to the pick-up center to get my bookcase because they supposedly made three attempts to deliver it.

I say that's BS because where are my notices, hmmm? (cross arms, tap foot) It must be having to climb the stairs that is so off-putting to UPS drivers. Yes, it must be hell to climb stairs and attach a note to a door. And I assure you, I have a perfectly ordinary door. Nothing to be scared of at all.

So I call the number on the postcard to reschedule delivery for today. I'm given a time frame for when they'll arrive. I race home a bit early from work. I set up my computer near the front window so I can keep working and keep an eye out for the tell tale brown truck. I'm even willing to help carry the thing up the stairs. How much more accomodating can I be?

5 pm - no truck

6 pm - no truck

7 pm - no truck

I call the number again. They tell me it should be delivered before 9 pm.

8 pm - no truck

9 pm - no truck

I call yet again. Their computer says that delivery was rescheduled for Monday. "It'll be delivered by the end of the day." So I think this means I have to be home for the latter part of Monday, yes? And why Monday? Why not tomorrow?

Any bets on whether or not my bookcase will actually arrive on Monday?

All of this nonsense could have been avoided if the UPS driver had either left the package or left a note. And here's an odd thought - seeing as most of the world works away from home for the better part of the day, why all this ridiculousness about having to sign for packages instead of just leaving them, like, dare I say it, the US postal service does?

So my entire evening has been wasted, and my cat and my dog are upset with me because they didn't get the attention they're used to getting in the evenings. Even though it's 9:30, I think I have to get on the treadmill and walk out my frustration or I'll never get to sleep.

Yes, I hate UPS. Heaven forbid if I should need to order another bookcase.

No comments: